Site Search

Get Luxury News by Email

Live the Good Life

Categories more

Sections

Other

Luxury Fulfillment at Scale: Boll & Branch selects Kase

Be the first to review this item!

#bed #mattress #bedding #bedsheets
Published
06/11/2026 by

Kase, a leading provider of omnichannel fulfillment solutions, today announced its partnership with luxury home brand Boll & Branch.

Founded in 2014, Boll & Branch is known for premium bedding and responsibly sourced home textiles. The brand required a fulfillment partner capable of supporting an omnichannel model with a complex packaging presentation.

Boll & Branch onboarded fulfillment operations to Kase's Northampton, Pennsylvania facility prior to peak season 2025, in preparation for a critical period that represents approximately 40% of the brand's annual volume.

The transition included detailed workflows, customized configured pack-out logic, and automated operations to support Boll & Branch's signature brand presentation, including gift boxes, inserts, and curated bundles.

"There was a lot of unique solutioning involved, primarily within the warehouse management system and integrations," said John Servia, VP of Operations Excellence at Kase. "Process maps and documentation gave both sides a clear framework of how different order types would move through the system."

During peak, the operation reached a record single-day output, reduced short shipments and cancellations by 55% year over year, and saw 99.7% of packages delivered on time for Boll & Branch's holiday guarantee.

"In my nine years with Boll & Branch, this was one of the smoothest peak seasons I've experienced," said Jamie Martin, Senior Director of Operations at Boll & Branch.

The collaboration continues to strengthen through ongoing performance optimization and support for Boll & Branch's continued retail and ecommerce growth.

"Choosing Kase really came down to the people," Martin said. "Everything else you can fix along the way with implementation. But the people at Kase are what set it apart."

Comments